THE 360 WAY: SMARTER IT FOR GROWING BUSINESSES
THE PEOPLE, PRINCIPLES, AND PURPOSE BEHIND 360
At 360 Smart Networks, we do more than deliver IT services — we redefine what dependable technology partnership looks like. The 360 Way is our commitment to proactive strategy, transparent communication, and lasting results that drive real business growth
About 360 Smart Networks
360 Smart Networks, founded in 2002, provides dependable managed IT and cybersecurity services to businesses across the southeastern United States. Since inception, our primary objective is to provide IT services that add real tangible value to our customers.
Value is determined by either lowering the true cost of IT and/or adding functionality to make our clients more productive and thus more profitable. This is achieved by providing holistic support, maintenance, cybersecurity and consulting service with emphasis on superb customer service.
Headquartered in Roswell, Georgia, with offices in Atlanta, Charlotte, Tampa, and South Africa, we ensure seamless 24/7 support through strategically overlapped coverage.
Our team of 75+ full-time, in-house professionals delivers consistent, high-quality service to more than 100 clients.
Our Mission
At 360 Smart Networks, our mission is to build lasting, mutually beneficial partnerships, enabling clients to focus on their core objectives while we enhance their operations through technology and service. Simply put, our goal is to be “The Trusted Partner for Professional Grade IT
“The Trusted Partner for Professional Grade IT.”
Our Values
Our values guide everything we do at 360 Smart Networks. Reliability, integrity, and innovation drive how we support our clients, work as a team, and deliver dependable IT excellence.
- Helping People – We are trusted partners dedicated to understanding and addressing the technology challenges our clients face.
- Solving Problems – We see problems as opportunities for growth and take the initiative to pursue solutions that help our clients and team members.
- Winning Together – We celebrate our clients’ and team members’ victories as our own. We foster a culture of collaboration, where every voice is valued, and every contribution matters.
Our Principles
Our principles shape how we work each day. We stay proactive, not reactive. We communicate clearly, act transparently, and deliver solutions that make technology simple, secure, and effective. Above all, we hold ourselves accountable, ensuring every action we take drives measurable results for our clients.
1. Always Do the Right Thing — No Matter the Cost
Trust is earned through actions, not promises.
We do what’s right for our clients, even when it’s harder, less convenient, or costs us more in the short term. That means honest recommendations, transparent communication, and owning issues instead of deflecting them.
- If something isn’t in your best interest, we’ll say so.
- If we make a mistake, we’ll fix it.
- If there’s a better path forward, we’ll advocate for it.
This principle is the foundation of every long-term client relationship we build.
2. The Right Tool for the Job
Technology should solve problems – not create new ones.
We are vendor-aware, not vendor-driven. Every environment, business model, and risk profile is different, and we design solutions accordingly. That means selecting tools based on fit, reliability, security, and long-term value, not trends or commissions.
Whether it’s infrastructure, cloud, security, or productivity platforms, our focus is simple:
- The right solution
- Properly designed
- Implemented the right way
Professional-grade IT requires intentional choices—not one-size-fits-all stacks.
3. People First
Technology exists to support people—not the other way around.
We believe great IT starts with understanding the people behind the business: leadership, internal teams, and end users. We design systems that enable productivity, reduce friction, and support how people actually work.
Internally, we invest in our team so they can bring clarity, confidence, and calm to every interaction. Externally, we treat our clients as partners—not tickets or account numbers.
When people are supported well, technology performs better—and businesses move faster.
Industries We Support with IT Services
We provide tailored IT services that align technology with business goals — helping organizations across every industry stay secure, efficient, and ready to grow.
”This company was built around a simple idea: do the right thing, design IT intentionally, and put people first. That mindset allows us to deliver professional-grade IT that’s reliable, secure, and aligned with how our clients actually operate. When IT is done right, it becomes a competitive advantage – not a constant concern.
Terrance StoryChief Executive Officer, 360 Smart Networks
Our History
From our humble origins to our current stature as a trusted leader in the Southeast, 360 Smart Networks remains steadfast in our mission: to deliver engineered IT that is as reliable as it is revolutionary. Because in a world where technology moves fast, the best companies don’t just keep up, they lead.
Our Managed IT Services
From Ai-driven automation to expert cybersecurity and cloud strategies, we offer everything your company needs to discover a new level of efficiency, innovation, and growth. Click any of the services below to find out more.
Talk to an IT expert
Have questions about your technology setup or challenges? Schedule a call with one of our specialists — no sales pitch, just real advice tailored to your business goals.
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The 360 Difference
While most IT providers react to problems, we prevent them. Our approach combines enterprise-grade security, proactive monitoring, and personalized service to deliver measurable results.
Strategic IT Partnership
We align technology with business goals — not the other way around.
Proactive Support
Continuous monitoring and early intervention keep your systems healthy 24/7.
Dedicated Engineers
Our certified experts work directly with your team, not through a ticketing maze.
Transparent Communication
No jargon, no surprises — just clear updates and accountability.
End-to-End Services
From cloud to cybersecurity, we handle your full IT ecosystem.
Proudly Serving Businesses Across Atlanta, Charlotte & Tampa
360 Smart Networks delivers reliable, proactive IT services throughout the Southeast. With local teams in Atlanta, Charlotte, and Tampa, we provide hands-on support, responsive service, and enterprise-level expertise right where your business operates.
Managed IT Services & Cybersecurity in Atlanta | 360 Smart Networks
Trusted IT partner delivering managed services, cybersecurity, and cloud solutions for businesses in Atlanta, Georgia. Schedule your free IT assessment today.
Managed IT Services & Cybersecurity in Charlotte | 360 Smart Networks
A trusted IT partner delivering managed services, cybersecurity, and cloud solutions for businesses in Charlotte, North Carolina. Schedule your free IT assessment today.
Managed IT Services & Cybersecurity in Tampa | 360 Smart Networks
Providing managed IT services, cybersecurity protection, and cloud solutions to support businesses across Tampa, Florida. Book your free IT assessment today.
Frequently asked questions
What does “The 360 Way” mean in practice?
It means every decision we make is designed to strengthen your business. From proactive maintenance to transparent reporting, our process ensures technology always supports your goals.
How is 360 Smart Networks different from other IT companies?
We combine the responsiveness of a local partner with the resources and expertise of an enterprise-level provider — all delivered with clarity and care.
What industries does 360 serve?
We specialize in supporting professional services, construction, legal, manufacturing, and engineering firms — industries where uptime, security, and compliance are critical.
Does 360 offer on-site and remote support?
Yes. Our team provides hybrid support — remote monitoring for speed and on-site visits when hands-on service is needed.
How can I get started?
Simply reach out for a free consultation. We’ll review your current IT setup, identify gaps, and show how The 360 Way can simplify and strengthen your operations.
