FAQs

360 Smart Networks is a managed IT services provider that helps businesses leverage technology to work smarter, stay secure, and scale confidently through proactive support, cybersecurity, and cloud solutions.

We’re headquartered in Atlanta, Georgia, and serve clients across the Southeast and beyond through remote and on-site IT support.

We specialize in industries like legal, architecture, engineering, construction, real estate, manufacturing, and professional services.

We primarily support small to mid-sized businesses (20–500 employees) seeking enterprise-grade IT expertise without the cost of an in-house IT department.

Our approach combines proactive monitoring, transparent communication, and deep technical expertise — helping prevent IT problems before they disrupt operations.

Yes. Our helpdesk and monitoring teams provide 24/7 coverage to ensure your systems stay secure and operational around the clock.

It means we monitor and maintain your technology continuously to identify and fix issues before they cause downtime or data loss.

You can reach us through our contact form, call our support line, or schedule a free IT consultation directly from our website

Yes, for local clients we offer regular on-site visits, while remote clients receive full virtual support through our helpdesk and monitoring systems.

A no-pressure, 30–45-minute session where we assess your current IT setup, identify risks, and suggest practical improvements tailored to your goals.

Managed IT Services involve outsourcing your company’s technology management — including monitoring, maintenance, and support — to a dedicated provider like 360 Smart Networks.

Our plans include helpdesk support, network monitoring, cybersecurity, cloud management, data backup, and IT strategy planning.

We use advanced tools to continuously track system performance, detect anomalies, and address potential issues before they impact operations.

Most tickets are resolved within minutes to a few hours, depending on complexity. Urgent issues are prioritized immediately.

Yes. We can serve as a full outsourced department or as an extension of your existing team.

Our average initial response time is under 10 minutes during business hours.

Absolutely. We tailor each service agreement to match your size, goals, and technical environment.

Through proactive maintenance, real-time alerts, and regular system audits to keep infrastructure healthy and up to date.

We perform a full IT audit, document your systems, implement monitoring, and establish support workflows within 30 days.

Yes, we help clients source, configure, and deploy IT hardware and software at competitive rates.

We offer endpoint protection, firewall management, email filtering, MFA setup, network security audits, and user awareness training.

Through layered security — combining encryption, monitoring, backups, and regular vulnerability assessments.

Yes. Our proactive defense includes anti-ransomware tools, isolated backups, and incident response planning.

We recommend at least annually, but quarterly for regulated industries like legal and finance.

Phishing and compromised credentials remain the top attack vectors for small and mid-sized businesses.

Yes, we offer ongoing awareness programs to help staff identify and avoid cyber threats.

Absolutely. We support clients with compliance requirements through audits, documentation, and security controls.

We immediately activate our incident response plan to contain the issue, minimize damage, and restore systems safely.

Our free IT assessment can identify weak points in your network, configurations, or security policies.

Yes, we perform network penetration and vulnerability tests to simulate attacks and uncover risks before hackers do.

It’s our approach to optimizing your cloud environment — modernizing infrastructure for security, scalability, and performance.

Yes. We handle full migrations from on-premise servers to cloud environments such as Microsoft Azure or hybrid setups.

Automated backups, secure storage, rapid restoration, and testing to ensure business continuity in case of data loss.

We implement enterprise-level encryption and access controls to protect data both in transit and at rest.

Absolutely. We manage licensing, setup, migrations, and user support for both platforms.

By minimizing hardware investments, reducing maintenance needs, and scaling resources on demand.

Yes — securely through managed access controls and VPNs for remote teams.

Backup is data storage; disaster recovery ensures your entire system and applications can be restored rapidly after failure.

Yes, we design hybrid environments combining on-premise control with cloud flexibility.

We typically automate daily incremental backups, with full backups weekly or per your retention policy.

Our pricing is per-user or per-device, based on the level of coverage your business requires.

Yes, we provide predictable monthly pricing so you can budget confidently without surprise fees.

Some initial setup costs apply for onboarding and documentation, which are clearly outlined upfront.

Yes. Schedule a quick consultation, and we’ll provide a customized proposal based on your needs.

We offer flexible agreements, with both month-to-month and annual plans available.

For most managed service plans, yes. Otherwise, we provide on-demand support at competitive hourly rates.

We’ll walk you through each package, outlining what’s included and how it aligns with your business goals.

Local site visits are included in most plans; additional locations may incur travel fees.

Yes, our flexible plans allow you to add or remove users, services, or devices anytime.

Yes, we provide custom pricing for nonprofits, multi-site, and long-term partnerships.

You can submit a ticket via email, phone, or our secure client portal for instant tracking.

Our standard support runs 8am–6pm EST, with 24/7 emergency coverage for critical issues.

Our first response time averages under 10 minutes, with most issues resolved in less than 2 hours.

Yes, our technicians can securely access your device to diagnose and fix issues remotely.

Everything from password resets and printer issues to software updates, virus removal, and network troubleshooting.

Pricing is typically per user or per device, with tiers for standard and premium/24×7 support. Security is built in: MFA, least-privilege access, encrypted remote tools, audit logging, and compliance-aligned processes (e.g., SOC 2 practices). We also apply patching and endpoint protection to reduce risk and downtime.

Yes, we manage mixed environments including Windows, macOS, and cloud-based systems.

We classify tickets by severity, business impact, and number of users affected to ensure critical issues are addressed first.

Our 24/7 monitoring alerts the on-call technician team, who respond to urgent cases immediately.

Yes, we liaise with vendors to resolve issues efficiently, saving you the back-and-forth.

Through metrics like resolution time, first-contact fix rate, and customer satisfaction scores.

A vCIO is a strategic advisor who helps align your IT investments with business goals, budgeting, and future planning.

We identify inefficiencies, automate workflows, and implement systems that improve productivity and scalability.

Yes. Our audits analyze your infrastructure, security posture, and processes to identify risks and opportunities.

At least annually — though quarterly reviews help ensure technology stays aligned with growth and compliance goals.

A roadmap outlines your current state, target goals, timeline, and budget for evolving your IT infrastructure.

Yes, from cloud adoption to cybersecurity upgrades and business automation, we manage full transformation initiatives.

By implementing flexible IT frameworks that adapt as your user base, data, or infrastructure grows.

Absolutely — we handle one-time projects such as migrations, security upgrades, and system rollouts.

We align technology with measurable business objectives, reducing inefficiency and downtime costs.

Yes, we handle coordination with software, hardware, and telecom vendors to simplify your technology ecosystem.